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E-SHOP TERMS AND CONDITIONS

BUYING PROCESS

  • Add Your wished items to shopping cart. If neede You can later change quantity of an item in shopping cart.
  • Make sure Your contact information is correct when entered.
  • In shopping cart add also Your wished transportation (in Estonia available options are: courier, SmartPOST, Omniva, self-pickup. To Finland only option is SmartPOST, for other countries please contact info@arte.ee for transportion) When choosing courier or SmartPOST it is important to add Your mobile phone number. 
  • Please make a note that some products are Out of Stock - You can’t place them in Your shopping cart. Please write tellimus@arte.ee when there is item that You are intrested in but currently Out of Stock. Depending on a product, order time is 1-4 weeks (for some products up to 6 months). 
  • Send Your order. After that Your order is confirmed - You will get an email confirming that (when needed please check Your Spam folder). You can pay for Your order with Swedbank Direct Pay Link or with Bank Transfer to Scanimpex OU LHV EE257700771003375605 SWIFT: LHVBEE22. Details of payment add Your order number. 
  • When needed we can send an invoice - please note so in the commentary section before confirming Your order. 

CHANGING YOUR ORDER

  • In case You forgot something and/or wish to add/remove an item to Your order, please contanct tellimus@arte.ee

PRICES AND PAYMENT

  • Prices in ARTE kunst ja hobi e-shop are in Euros (VAT included). You can pay for Your order through Swedbank Direct Pay Link or with Bank Transfer. Please make Your payment within 36h - after that Your order is automatically cancelled.

RETURNING GOODS

  • If for some reason You want to return the goods, You can do that within 14 days. 
  • To return the goods, please contact tellimus@arte.ee, where You add 
    • Item(s) You with to return
    • Your invoice or order number
    • Reasons for returning the goods
    • Bank account number

 

  • The returning goods must unused and in their original package. Make note that the shipping costs are borne by the customer. 
  • Seller (Scanimpex OÜ) will make an return payment to customer bank account immediately after return goods have been inspected, within latest of 30 days. The cost of shipping for the ordered goods is not refunded.

USE OF PERSONAL DATA

  • Customers personal data (incl. name, phone number, address and email address) will only be used for managing the order and for shipping. Personal Data will be shared with third parties only for shipping the goods.

 DELIVERY

  • Your order will be send out within 3 working days from receipt of payment.
  • For shipping in Estonia we use SmartPOST, OSC Courier and Omniva Postal Services. For Shipping to Finland we use SmartPOST.  Other countries please contact tellimus@arte.ee for transportation.
    In case You chose Self-Pickup, we will notify You by email when Your goods are ready to pick up. 
  • You will receive an notification by email and/or by SMS when Your package has arrived. Courier will contact You beforehand to agree on the time of transportation.